Terms and Conditions mbi360 — Platform Usage Guidelines

1 Acceptance of Terms & Conditions

Welcome to mbi360, Malaysia's leading online entertainment platform. This Terms & Conditions document constitutes a legally binding agreement between you ("User") and mbi360 ("Platform", "We"). These terms govern your use of all services, games, features, and content available on the mbi360 platform.

By accessing the mbi360 website, registering a new account, making a deposit, or using any of the services we provide, you expressly and unconditionally agree to be bound by all terms and conditions contained in this document, including our Privacy Policy and Responsible Gaming Policy, which are also considered part of this agreement.

Mbi360 reserves the right to update, amend, or replace any part of these terms at any time without prior notice. It is your responsibility to review this page periodically to ensure you remain compliant with the latest version of the terms.

2 Membership Eligibility and Conditions

To register and use mbi360's services, you must meet all of the following eligibility requirements:

• You are at least 18 years of age, or have reached the legal age of majority as defined by the laws of your country or region of residence, whichever is higher.
• You are registering as a private individual in your own personal capacity, not as a representative of a company or any other business entity.
• You may only hold one (1) active account at mbi360. Multiple account registrations by the same individual are strictly prohibited.
• You are not currently on any exclusion or restriction list imposed by any regulatory body or relevant authority.
• All information you provide during registration is truthful, accurate, current, and complete.
• You are using this platform of your own free will and are fully aware of the risks associated with online gambling.

3 Account Registration and Security

Your account security is a shared responsibility. mbi360 provides a multi-layered security system, including 256-bit SSL encryption to protect your data; however, certain responsibilities rest with you as the account holder.

• You are solely responsible for maintaining the confidentiality of your password and account login credentials.
• Never share your login credentials with any other party, including family members or friends.
• All activity that takes place through your account is considered to have been carried out by you personally.
• You must notify mbi360 immediately if you suspect any unauthorized access to your account.
• Mbi360 will not be held liable for any losses arising from your failure to maintain the confidentiality of your account.
• All personal information you register must match your valid identification documents and will be verified through our KYC process.

4 Deposits and Fund Withdrawals

Mbi360 supports a range of local Malaysian payment methods including FPX, DuitNow, Touch 'n Go eWallet, and IBT bank transfer. All financial transactions are subject to the following terms:

• The minimum deposit is RM 20 for all payment methods supported by the platform.
• All deposits are processed automatically and are typically credited to your account within minutes.
• Withdrawals are processed in under 5 minutes for accounts that have been fully verified through the KYC process.
• Mbi360 only permits withdrawals to a bank account or digital wallet registered in the same name as the account holder.
• Any attempt to withdraw funds to a third-party account is strictly prohibited and will result in account suspension and further investigation.
• Mbi360 reserves the right to impose daily withdrawal limits to ensure the security and integrity of financial transactions on the platform.
• All financial transactions are recorded and may be reviewed by our compliance team at any time.

5 Bonuses, Promotions and Rewards

Mbi360 offers a variety of bonuses and promotions for new and existing members. All bonuses are subject to the following conditions, which must be fully complied with:

• Each bonus carries its own wagering requirement that must be fulfilled before any withdrawal is permitted.
• The welcome bonus may only be claimed once per new user, based on IC number, IP address, device, and payment information.
• Mbi360 reserves the right to withdraw or cancel any bonus if there are indications of abuse, fraud, or a breach of promotional terms.
• Bonuses may not be transferred between accounts or converted directly to cash without first meeting the specified wagering requirements.
• Any attempt to exploit or abuse the mbi360 bonus system, including the use of multiple accounts, is a serious violation that may result in permanent account closure.
• The validity period of each bonus is as stated in the respective promotional terms. Expired bonuses will not be extended.

6 Game Rules and Fairness

All games available on the mbi360 platform — including Live Casino, Fish Shooting Games, bingo, Sports, and Slots — operate using a Random Number Generator (RNG) system that has been independently verified to ensure full fairness and transparency.

• The results of all games are final and cannot be disputed except in the case of a demonstrable technical error.
• In the event of a technical disruption or system failure during an active game, mbi360 reserves the right to void the affected round and return the wagered amount to the player.
• Mbi360 uses gaming software from internationally accredited providers that are subject to regular audits by independent bodies.
• Players are prohibited from using any automated software or tools, bots, scripts, or any other methods that could provide an unfair advantage in games.
• Any attempt to hack, manipulate, or interfere with the mbi360 gaming system is a serious violation and may result in legal action.

7 Acceptable User Conduct

As a member of mbi360, you agree to use this platform responsibly and to comply with the following conduct guidelines at all times:

• Always communicate with our support team and fellow members in a courteous and respectful manner. Abusive, threatening, or harassing language or behaviour is strictly prohibited.
• Do not use the mbi360 platform for any illegal activity, fraud, or money laundering.
• Do not distribute unlawful, seditious, obscene, or harmful content through any feature of our platform.
• Do not use information or content from the mbi360 platform for commercial purposes without explicit written permission from our management.
• Do not attempt to cheat or influence game outcomes through dishonest or improper means.

8 Account Suspension and Closure

Mbi360 reserves the right to suspend or close any user account at any time for the following reasons:

• Violation of any terms and conditions stated in this document.
• Suspected chargebacks or evidence of fraud, bonus abuse, or money laundering.
• Failure to complete the KYC identity verification process within the designated timeframe.
• Requests from relevant regulatory bodies or legal authorities.
• Multiple account registrations by the same individual.
• Use of false or misleading information during registration or the KYC process.

You may also request voluntary account closure at any time by contacting our customer support team. Any valid balance in your account will be returned via your original payment method once identity verification is complete.

9 mbi360 Liability Limits

Mbi360 strives to provide the best and most reliable service possible. However, there are certain liability limits you need to be aware of:

• Mbi360 is not liable for any indirect, incidental, or consequential losses arising from use of the platform, including financial losses from gambling activity.
• Mbi360 does not guarantee that the platform will operate without interruption or technical errors at all times, although we strive to maintain an uptime of over 99.9%.
• Mbi360 is not liable for any losses resulting from unauthorized access to your account due to your own negligence in safeguarding your login credentials.
• Game results that have been finalized and determined by the system are conclusive. mbi360 will not alter or void any valid game outcome except in the case of a demonstrable technical error.

10 Terms Amendment and Communication

Mbi360 reserves the right to amend, update, or replace these Terms and Conditions at any time. The most recent update date will always be displayed at the top of this document for your reference.

For amendments deemed material or significant, mbi360 will endeavor to notify members via in-platform notifications or the email address registered to your account. However, it remains your responsibility to review these Terms and Conditions periodically.

• Continued use of the mbi360 platform after the effective date of any amended terms constitutes full acceptance of those amendments.
• If you do not agree with the amended terms, you have the right to close your account and withdraw any eligible balance.
• For any enquiries regarding these Terms and Conditions, please contact our customer support team, available to assist you 24 hours a day, 7 days a week.